Privacy Policy for Nuchi

Last updated: 28/01/2025

At Nuchi (trading under Frank's Warehouses Ltd), we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, nuchinutrition.co.uk, or engage with our services.

1. Who We Are

  • Brand Name: Nuchi

  • Trading Name: Frank's Warehouses Ltd

  • Registered Address: 14 Upper Bourne Lane, Farnham, Surrey, GU10 4RQ

  • Company Registration Number: 14496920

  • Contact Email: hello@nuchinutrition.co.uk

For the purposes of the UK GDPR, we are the data controller responsible for your personal data.

2. What Data We Collect

We may collect and process the following types of personal data about you:

  • Personal Identification Information: Name, email address, phone number, and postal address.

  • Payment Information: Payment card details (processed securely via third-party payment processors).

  • Account Information: Username, password, and other details you provide when creating an account.

  • Browsing Information: IP address, device type, browser type, and information about how you use our website (via cookies and similar technologies).

  • Marketing Preferences: Your consent to receive marketing communications and your preferences.

3. How We Use Your Data

We use your personal data for the following purposes:

  1. To Provide Our Services

    • Process orders, payments, and deliveries.

    • Communicate with you regarding your orders or account.

  2. To Improve Our Website and Services

    • Analyze website usage and performance.

    • Personalize your experience based on your preferences.

  3. Marketing and Promotions

    • Send you updates, offers, and promotions (only with your explicit consent).

    • Allow you to participate in surveys or competitions.

  4. Legal and Security Purposes

    • Prevent fraud or other unauthorized activities.

    • Comply with legal obligations.

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Contractual Necessity: To fulfill our contractual obligations to you, such as processing your orders.

  • Consent: For sending marketing communications, where you have explicitly consented.

  • Legitimate Interests: For improving our website, preventing fraud, and maintaining security.

  • Legal Obligations: To comply with applicable laws and regulations.

5. How We Share Your Data

We may share your personal data with:

  • Service Providers: Such as payment processors, delivery companies, and IT support.

  • Legal Authorities: When required by law or to protect our legal rights.

  • Business Transfers: In case of a merger, sale, or acquisition of our business.

We ensure that any third parties with whom we share your data adhere to strict data protection standards.

6. International Data Transfers

Your personal data may be transferred to and processed in countries outside the UK or EEA. Where such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying legal, accounting, or reporting requirements.

8. Your Rights

Under the UK GDPR, you have the following rights:

  • Access: Request access to the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your personal data.

  • Restriction: Request restriction of processing your data.

  • Portability: Request transfer of your data to another service provider.

  • Objection: Object to processing based on legitimate interests or for direct marketing.

  • Withdraw Consent: Withdraw consent for processing based on your consent.

To exercise your rights, please contact us at hello@nuchinutrition.co.uk

9. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. For more details, please refer to our Cookie Policy.

10. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

  • Email: hello@nuchinutrition.co.uk

  • Postal Address: 14 Upper Bourne Lane, Farnham, Surrey, GU10 4RQ

If you are unsatisfied with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk
Phone: 0303 123 1113